Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the Crush Wins platform. They explain the relationship between us and you as a player, and the responsibilities we both accept when registering, playing games, using promotions and moving funds. We recommend you read these terms carefully and keep a copy for your records.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or log-in details. We may suspend or close accounts where we suspect unauthorised access or a breach of these terms. You must notify us immediately if you think someone else knows your password.
Eligibility requirements
To open an account you must be at least 18 years old and resident in a jurisdiction where our services are permitted. We reserve the right to refuse registration, to limit play or to close accounts where eligibility cannot be confirmed. Account verification is required before withdrawals and may include photo ID, proof of address and proof of payment method.
Acceptable platform use
Use of the site must be lawful and not in breach of these terms. You must not attempt to manipulate games, exploit system errors, create multiple accounts, or use automated tools to access the service. We may take action including withholding funds, suspending play or closing accounts where misuse is detected.
General bonus and promotion rules
Promotions and bonuses are offered subject to specific rules that sit alongside these terms. Bonus funds may carry wagering requirements and game restrictions. If you withdraw funds before meeting any wagering requirements, any bonus balance may be forfeited. Minimum deposit requirements for promotions will be stated in the individual offer terms.
Deposits and withdrawals
Deposits must be made from payment methods registered in your name. The minimum deposit is £10. Withdrawals are subject to verification checks and may be delayed while we complete anti-fraud and identity checks. The minimum withdrawal is £10; a processing period or pending hold may apply before payments are released. A standard withdrawal fee may be applied where stated in the cashier.
Dispute resolution
If you have a complaint you should contact our support team in the first instance. We will investigate and aim to resolve disputes promptly and fairly. If you remain dissatisfied, further independent dispute resolution options may be available depending on your jurisdiction. We will provide details of escalation routes on request.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated to account holders by notice on the site or by other reasonable means. Continued use of the service after changes have been posted constitutes acceptance of the updated terms. Where practical, we will give advance notice of significant changes.
Contact and further information
If you need help or have questions about these terms contact our support team. For responsible gambling tools, verification queries or account limits we will assist and may apply limits or temporary suspensions in line with our duty of care.