Crush Wins Casino Responsible Gambling

At Crush Wins we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to know how to manage their account if things start to feel out of balance. This page explains the tools we offer, the signs to watch for and where to get professional help if you need it.

Our responsible gambling principles

We believe gambling should be fun, voluntary and within your means. We encourage players to set limits, take breaks and use the safeguards available in their account. We monitor activity for clear signs of harm and will intervene where needed to protect customers.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased through your account settings, although increases may be subject to a delay to help prevent impulsive decisions.

Loss limits and stake controls

Loss limits and maximum stake settings help you manage spending and risk. These tools apply to real-funds play and are designed to reduce the chance of chasing losses.

Time limits and session controls

Use session reminders and reality checks to remind yourself how long you have been playing. You can also set time-of-day limits or take regular account breaks to avoid prolonged sessions.

Account breaks and self-exclusion

If you need more time away, you can choose a short break or temporary account suspension. For longer-term support, self-exclusion is available to block access for an agreed period. We will respect all requests and provide information on reinstatement procedures.

Recognising signs of problematic behaviour

Look out for patterns such as spending more than you intended, hiding play from friends or family, borrowing money to gamble, or difficulty stopping once you start. If you notice these signs in yourself or someone close to you, take action early.

Practical tips to stay in control

Set a budget before you play and stick to it. Use the built-in limits in your account, avoid gambling when stressed or upset, and treat gambling as entertainment rather than a way to make money. Keep track of time spent and review your transaction history regularly.

Professional help and support organisations

If you need further support, UK organisations such as GambleAware, GamCare and the National Gambling Helpline offer confidential advice and treatment options. You can also register with GAMSTOP to self-exclude across many UK operators. If you want assistance with your account, our support team at CrushWins is available via in-site chat or through the account help centre.