User Privacy Policy
Welcome to the privacy policy for Crush Wins. This page explains how we collect, use and protect the personal data you provide when using our site and services. We take your privacy seriously and aim to be clear about the information we hold, why we hold it and the choices available to you.
Types of data we collect
We collect a range of information to operate accounts securely, process transactions and provide relevant services. This includes data you give us directly, data generated by your use of the site and data we receive from third-party service providers.
Personal data
Personal data includes name, date of birth, contact details (email, phone, address), identity documents used for verification, and account credentials. We use this information to create and maintain your account and to comply with legal verification requirements.
Technical data
Technical data covers IP address, device and browser details, operating system, session information and error logs. This helps us keep the service secure, diagnose issues and improve site performance on desktop and mobile.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, gameplay activity and promotional interactions. We use this information to process payments, manage bonus balances where applicable and detect unusual activity.
Use of information
We use your data to operate your account, process payments, verify identity, comply with legal obligations, improve service quality and communicate about account matters. Where permitted, we may also use aggregated or anonymised data for analytics and reporting.
Data protection practices
We implement technical and organisational measures to protect your information, including encryption of sensitive data in transit and access controls. Access to personal data is limited to authorised staff and third parties who need it to provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, remember preferences and deliver analytics. You can manage cookie settings through your browser; however, disabling certain cookies may affect how the site functions.
User rights
You have rights relating to your personal data, including the right to access, correct or request deletion of your information, and to object to or restrict certain processing. We will respond to valid requests in line with applicable data protection law.
Access, correction and deletion of data
To request access, correction or deletion of your personal data, contact our support team. We may need to verify your identity before actioning requests. Some data may be retained where required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We share data with service providers who help deliver our services, payment processors, identity verification agencies and, where required, law enforcement or regulatory bodies. We require third parties to protect data in line with applicable standards. For UK users, some data may be processed outside the UK by trusted suppliers.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on the site and will apply from the date shown. For questions about this policy or our handling of data, please contact [email protected] or consult our help pages on CrushWins.